Terms of Service

These Terms of Service ("Terms") govern access to and use of websites, software, platforms, dashboards, applications, tools, features, and related services provided by Truemap Bilişim Teknolojileri Limited Şirketi ("Truemap", "we", "us", or "our").

By accessing or using a Truemap website or service, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you access or use Truemap on behalf of a company, institution, or other legal entity, you represent and warrant that you have the authority to bind that organization to the applicable agreement.

If you do not agree with these Terms, you must not use the relevant Truemap service.

Truemap provides technology and professional services designed to help organizations manage and improve their digital location presence.

Depending on the applicable service package, Truemap services may include:

• digital location management;
• multi-location business management;
• digital map listing management;
• location data synchronization;
• location optimization;
• local SEO management;
• customer review management;
• artificial intelligence-assisted review classification and response suggestions;
• map advertising support;
• centralized location management;
• analytics;
• reporting;
• performance insights;
• location-related integrations; and
• related consultancy and technology services.

The exact services supplied to a customer may be further described in a proposal, order form, statement of work, subscription plan, commercial agreement, or other written arrangement.

These Terms govern general access to Truemap websites and services.

Where a customer has entered into a separate written:

• master services agreement;
• software agreement;
• subscription agreement;
• order form;
• proposal;
• statement of work;
• data processing agreement; or
• other commercial agreement

with Truemap, that agreement may contain additional or different terms.

In the event of a conflict, the specifically negotiated written agreement will prevail for the subject matter of that agreement unless expressly stated otherwise.

Truemap services are intended primarily for professional and business use.

You must have legal capacity to enter into a binding agreement in order to use the services.

If you are using the services for an organization, you represent that:

1. you are authorized to act on behalf of that organization;
2. the information you provide is accurate;
3. your use of the services complies with your organization's policies; and
4. you have all necessary rights and permissions to provide data, content, credentials, and instructions to Truemap.

Certain Truemap services may require an account.

You are responsible for:

• maintaining accurate account information;
• maintaining the confidentiality of your credentials;
• using secure passwords;
• preventing unauthorized access to your account;
• ensuring that only authorized persons access the account;
• appropriately assigning roles and permissions; and
• notifying Truemap promptly if you suspect unauthorized access or compromise.

You may not share credentials in a manner that circumvents licensing, security, access control, or commercial restrictions.

Truemap may implement authentication, access control, session management, multi-factor authentication, or other security mechanisms where appropriate.

Customers are responsible for ensuring that information supplied to Truemap is accurate, lawful, and appropriate for the requested services.

This includes responsibility for:

• business location details;
• addresses;
• contact information;
• opening hours;
• photographs;
• brand assets;
• website URLs;
• business categories;
• descriptions;
• customer communications;
• account access;
• advertising information;
• review response instructions; and
• any other content submitted to Truemap.

Customers must notify Truemap when material information changes.

Truemap cannot guarantee accurate digital representation where the customer provides inaccurate, incomplete, outdated, or misleading information.

A central part of Truemap's services may involve interaction with third-party digital platforms such as:

• digital map services;
• search engines;
• business listing platforms;
• review platforms;
• advertising platforms;
• social networks; and
• similar external services.

Truemap does not own or control these third-party platforms.

Their:

• algorithms;
• policies;
• interfaces;
• APIs;
• ranking systems;
• verification processes;
• account requirements;
• review policies;
• advertising rules;
• technical availability; and
• terms of service

may change independently of Truemap.

Accordingly, Truemap cannot guarantee that a third-party platform will:

• accept a submitted location change;
• approve a business listing;
• remove duplicate content;
• publish particular information;
• maintain an integration indefinitely;
• approve a review response;
• maintain a particular ranking;
• display particular content;
• approve advertising content; or
• provide uninterrupted API or platform access.

Truemap will use commercially reasonable efforts to provide the agreed services, but final control over third-party platforms remains with their respective operators.

Truemap is designed to improve the consistency and accuracy of digital location information.

However, digital maps and location-based services may be affected by:

• customer-supplied information;
• third-party databases;
• mapping algorithms;
• satellite or geospatial data;
• user-generated corrections;
• external platform review processes;
• platform verification procedures;
• technical outages; and
• changes made by third parties.

Truemap therefore does not warrant that every location, route, map marker, search result, or third-party listing will always be completely accurate or available.

Customers should verify critical location information and inform Truemap promptly of detected inaccuracies.

Certain services may include artificial intelligence or machine-learning features.

These features may assist with:

• review categorization;
• sentiment analysis;
• suggested responses;
• content recommendations;
• data quality analysis;
• location optimization;
• anomaly detection;
• performance analysis; and
• other automated workflows.

AI-generated outputs may occasionally be incomplete, inaccurate, inappropriate, or misleading.

Customers remain responsible for reviewing AI-generated output before:

• publishing it;
• responding to customers;
• making business decisions;
• using it in advertisements; or
• otherwise relying on it.

Unless expressly agreed otherwise, AI-generated recommendations do not constitute legal, financial, medical, or other professional advice.

Where Truemap provides review management services, customers acknowledge that reviews are generally created and controlled by third-party platform users.

Truemap does not guarantee:

• the truth or accuracy of individual reviews;
• removal of negative reviews;
• improvement of ratings;
• a particular volume of reviews;
• a specific response from a third-party platform; or
• any specific reputation-related outcome.

Truemap may provide tools that help customers classify, analyze, monitor, and respond to reviews.

Customers are responsible for final approval of responses unless a separate agreement expressly authorizes Truemap to publish responses on the customer's behalf.

Truemap may provide services intended to improve local search visibility and location performance.

However, search engine and map rankings are controlled by third-party algorithms and may change without notice.

Unless expressly agreed in writing, Truemap does not guarantee:

• first-position rankings;
• a particular search ranking;
• a particular volume of impressions;
• website traffic;
• store visits;
• telephone calls;
• conversions;
• sales;
• revenue; or
• other specific commercial results.

Any performance estimates, benchmarks, forecasts, or examples are informational and should not be interpreted as guaranteed future results.

If Truemap assists with map or location-based advertising, the applicable third-party advertising platform may impose separate terms and policies.

The customer remains responsible for ensuring that:

• advertising claims are lawful;
• promotional materials are accurate;
• necessary permissions are obtained;
• regulated products or services comply with applicable law; and
• advertising content complies with platform policies.

Advertising budgets, media spend, taxes, platform charges, and Truemap service fees may be separately specified in commercial documentation.

You must not use Truemap services to:

• violate applicable law;
• infringe intellectual property rights;
• distribute malware;
• conduct unauthorized security testing;
• gain unauthorized access to systems;
• interfere with service availability;
• scrape or extract data contrary to applicable restrictions;
• circumvent access controls;
• impersonate another person or organization;
• submit fraudulent business information;
• manipulate ratings or reviews unlawfully;
• distribute spam;
• harass individuals;
• upload unlawful or harmful material;
• misuse third-party accounts or credentials;
• reverse engineer protected portions of the services except where expressly permitted by mandatory law; or
• use the services in a way that may materially damage Truemap, its customers, or third parties.

Truemap may restrict or suspend access where it reasonably believes that use violates these Terms, applicable law, third-party platform requirements, or security requirements.

"Customer Content" means information, materials, data, files, photographs, logos, trademarks, text, location information, or other content supplied by or on behalf of a customer.

Customers retain ownership of their Customer Content.

By submitting Customer Content, the customer grants Truemap a limited, non-exclusive right to host, reproduce, format, modify as technically necessary, transmit, publish, synchronize, or otherwise process the Customer Content solely as necessary to provide the applicable services.

The customer represents that it has the necessary rights and permissions to provide such content and authorize Truemap to process it.

Except for Customer Content and third-party materials, all rights in Truemap's:

• software;
• source code;
• object code;
• interfaces;
• dashboards;
• designs;
• algorithms;
• databases;
• documentation;
• trademarks;
• logos;
• graphics;
• proprietary methods;
• reports;
• technology;
• website content; and
• other intellectual property

belong to Truemap or its licensors.

No ownership rights are transferred to users except where expressly stated in a written agreement.

Users may not reproduce, distribute, resell, sublicense, modify, reverse engineer, or commercially exploit Truemap intellectual property except as expressly authorized.

If you provide suggestions, recommendations, or feedback regarding Truemap services, you grant Truemap the right to use such feedback to develop and improve its services without an obligation to compensate you, provided that Truemap does not publicly identify you as the source without appropriate permission.

Truemap aims to provide reliable services but does not guarantee uninterrupted availability unless a specific service-level agreement states otherwise.

Services may temporarily become unavailable due to:

• maintenance;
• software updates;
• infrastructure changes;
• security events;
• internet outages;
• third-party platform outages;
• API restrictions;
• force majeure;
• network failures; or
• circumstances outside Truemap's reasonable control.

Where reasonably practicable, Truemap may provide notice regarding significant scheduled maintenance.

Truemap may improve, modify, replace, or discontinue features in order to:

• improve functionality;
• address security concerns;
• comply with law;
• adapt to third-party platform changes;
• update technology; or
• improve user experience.

Material changes affecting contracted services will be handled in accordance with applicable customer agreements.

Fees for paid services are generally specified in the applicable:

• proposal;
• order form;
• subscription agreement;
• invoice;
• commercial agreement; or
• statement of work.

Unless otherwise agreed:

• fees are payable according to the applicable invoice terms;
• applicable taxes may be added;
• overdue amounts may be subject to lawful collection procedures; and
• failure to pay amounts when due may result in suspension of paid services following appropriate notice.

Any third-party platform or advertising costs may be charged separately where applicable.

Where one party receives non-public confidential information from the other in connection with a commercial relationship, the receiving party must use reasonable measures to protect that information.

Confidential information should be used only for legitimate purposes associated with the applicable business relationship.

Confidentiality obligations may be further governed by a non-disclosure agreement or customer contract.

Personal data will be processed in accordance with applicable data protection law and Truemap's Privacy Policy.

Where Truemap processes personal data on behalf of a customer, the parties may enter into a separate Data Processing Agreement.

Customers are responsible for ensuring that they have an appropriate legal basis for personal data they instruct Truemap to process.

Truemap uses reasonable technical and organizational safeguards designed to protect its systems and customer information.

Users must not:

• attempt to bypass security controls;
• perform penetration testing without written authorization;
• introduce malicious code;
• attempt unauthorized access; or
• interfere with system integrity.

Suspected security vulnerabilities should be reported responsibly to Truemap.

Truemap may suspend access to a service where reasonably necessary to:

• address a security risk;
• prevent unlawful activity;
• protect users;
• prevent harm to systems;
• respond to a material breach;
• comply with legal requirements;
• comply with third-party platform restrictions; or
• address material payment default under an applicable agreement.

Where reasonable and legally permitted, Truemap will attempt to provide notice of suspension.

Termination rights applicable to paid services are generally governed by the relevant commercial agreement.

Following termination:

• access to applicable services may cease;
• outstanding fees remain payable;
• data may be retained where legally required;
• customer data will be handled according to contractual and legal obligations; and
• provisions intended by their nature to survive termination will remain effective.

Truemap websites and services may contain links to external websites.

Such links are provided for convenience and do not necessarily constitute endorsement.

Truemap is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

To the maximum extent permitted by applicable law, and except where expressly stated in a separate written agreement, Truemap services are provided on an "as available" basis.

Truemap does not warrant that:

• every service will be uninterrupted;
• every third-party integration will remain available;
• all third-party map information will always be correct;
• every error will be corrected immediately;
• search rankings will improve;
• customer reviews will improve;
• advertisements will achieve a particular performance level; or
• use of the services will produce any specific commercial result.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, Truemap will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or related to the use of the services, including loss of profits, revenue, business opportunity, reputation, or data, except where such liability cannot legally be limited.

Any contractual liability limitations agreed with a customer in a separate written agreement will apply to that customer's use of paid services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law and applicable contractual arrangements, a customer may be responsible for losses, claims, or liabilities arising from:

• unlawful Customer Content;
• infringement caused by materials supplied by the customer;
• misuse of third-party accounts;
• breach of applicable law;
• unauthorized instructions; or
• material violation of these Terms.

Any specific indemnification arrangement in a separate customer agreement will take precedence.

Neither party will be responsible for failure or delay caused by circumstances outside its reasonable control, where recognized under applicable law.

Such circumstances may include:

• natural disasters;
• widespread internet outages;
• telecommunications failures;
• governmental action;
• war;
• civil disturbance;
• major cyber incidents;
• epidemics;
• infrastructure failures; and
• widespread third-party service outages.

Unless otherwise specified in a written agreement and subject to mandatory applicable law, these Terms are governed by the laws of the Republic of Türkiye.

Disputes arising in connection with these Terms will be subject to the competent courts and enforcement offices determined under applicable Turkish law.

For commercial customers, a separate written agreement may specify an agreed jurisdiction or dispute resolution procedure.

Truemap may update these Terms where reasonably necessary due to:

• changes in law;
• changes in services;
• changes in technology;
• security requirements;
• operational changes; or
• new functionality.

The most recent version will be published on the relevant Truemap website.

Material changes affecting existing contractual customers will be handled in accordance with applicable agreements and law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Failure to enforce a provision of these Terms does not constitute a waiver of that provision or of Truemap's right to enforce it later.

For use of the public website, these Terms together with applicable policies constitute the general agreement concerning website use.

For paid customers, the complete contractual relationship may also include commercial agreements, order forms, statements of work, data processing agreements, service-level agreements, and other documents agreed between the parties.

For questions about these Terms, please contact:

Truemap Bilişim Teknolojileri Limited Şirketi

KANDİLLİ MAH. RASATHANE CAD. KANDİLLİ RASATHANESİ
DEPREM ARAŞTIRMA ENSTİTÜSÜ NO: 104 /13 İÇ KAPI NO: 2
ÜSKÜDAR/ İSTANBUL
TÜRKİYE

Website: https://truemap.io

Additional contact information is available on Truemap's official Contact page.