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Review Management

Every review in one queue, classified, drafted, escalated.

Reviews from every platform the branch is listed on arrive in one queue, ordered by what needs an answer. Each is classified, a reply is drafted for approval, and a review that reports a wrong listing goes to the location record.

  1. Answered
  2. Goes unanswered
  3. Triaged once
  4. Stays answered
The review queue of location TM-3084, Levent Branch, with every review answered, and the five platforms its reviews come from.
TM-3084

Levent Branch

Review queue
Rating
4.6 · 86 reviews
Unanswered
0
Reply time
median 4 h
Platforms
5 in one queue
Escalated
0 open
  • Google Business Profile
  • Yandex Maps
  • Facebook
  • Foursquare
  • Yelp

Goes unanswered2 / 4

The review that mattered is ninth in the pile

Levent Branch is listed on five platforms that take reviews, and each one keeps its own inbox. Nobody at head office opens all five, and the branch manager has a branch to run.

So the reviews wait. Most of them are ordinary. One says the listing itself is wrong, which is the one thing only the brand can fix, and it waits with the rest.

A review is public the moment it is posted. So is the silence under it.

Nobody ignored these on purpose. They arrived on five platforms, in five inboxes.

Reviews of location TM-3084, Levent Branch: fourteen new reviews, none answered, newest first.

TM-3084

Levent Branch

Bank branch

reviews · 5 platforms
Rating
4.4was 4.6
Reviews
100was 86
Unanswered
14was 0
Oldest unanswered
23 dwas none
  1. Google Business Profileunanswered today4 of 5

    F. S.Polite staff, short wait on a weekday.

  2. Yandex Mapsunanswered 2 d1 of 5

    K. E.Second counter closed over the lunch hour.

  3. Facebookunanswered 4 d5 of 5

    İ. P.Opened an account in one visit.

  4. Google Business Profileunanswered 5 d1 of 5

    A. G.Sent home for a document nobody had mentioned.

  5. Foursquareunanswered 7 d4 of 5

    Z. K.Clean branch, parking is tight.

  6. Yandex Mapsunanswered 9 d2 of 5

    O. B.The queue number screen was broken, so people argued over turns.

  7. Google Business Profileunanswered 11 d5 of 5

    N. Ş.The manager stayed late to finish my paperwork.

  8. Yelpunanswered 12 d1 of 5

    D. A.No one at the door to say which queue was which.

  9. Google Business Profileunanswered 14 d2 of 5

    C. Ö.Listed as closed on Saturdays. It was open; I only found out walking past.

    reports the listing · it says Sat closed, the branch is open 10:00–14:00

  10. Google Business Profileunanswered 16 d3 of 5

    H. Y.Fine, but the ATM was out of service.

  11. Facebookunanswered 18 d1 of 5

    B. T.The machine kept my card and no one could say when I would get it back.

  12. Google Business Profileunanswered 20 d5 of 5

    S. D.Helpful staff, sorted my card in ten minutes.

  13. Yandex Mapsunanswered 21 d2 of 5

    M. K.Tek gişe açıktı, kırk dakika bekledim.

  14. Google Business Profileunanswered 23 d4 of 5

    E. A.Quick service, the queue moved fast.

14 unanswered, newest first · the one about Saturday is number 9

None of those reviews was hard to answer. They were hard to find. So the fix is one queue, in the order they need answering.

TM-3084Levent Branch

14 unanswered, the oldest 23 days

TM-3084Levent Branch

One queue, 5 platforms

Triaged once3 / 4

One queue, in the order it needs answering

Every review across every platform arrives in one queue, classified by topic and sentiment, with a reply drafted in your brand's voice and the customer's language.

The review queue of TM-3084, Levent Branch, after the first review was answered: the reply as published, and the hours it reported sent to the location record.
TM-3084

Levent Branch

Review queue

5 platforms

13 unanswered · oldest 23 d

  1. Google Business Profile2 of 5Answered

    C. Ö.Listed as closed on Saturdays. It was open; I only found out walking past.

  2. Yandex Maps2 of 521 d

    M. K.Tek gişe açıktı, kırk dakika bekledim.

  3. Facebook1 of 518 d

    B. T.The machine kept my card and no one could say when I would get it back.

  4. Yelp1 of 512 d

    D. A.No one at the door to say which queue was which.

  5. Yandex Maps2 of 59 d

    O. B.The queue number screen was broken, so people argued over turns.

  6. Google Business Profile1 of 55 d

    A. G.Sent home for a document nobody had mentioned.

  7. Yandex Maps1 of 52 d

    K. E.Second counter closed over the lunch hour.

7 more in the queue

Google Business Profile2 of 5C. Ö.answered after 14 d

Listed as closed on Saturdays. It was open; I only found out walking past.

Sentiment
Negative
Topic
Opening hours
Language
English
Escalated to the location recordTM-3084 · Hours · the listing says Sat closedOpen TM-3084 in Location Management

Reply, drafted in the brand's voice

Thank you for telling us, and we are sorry for the confusion. Levent Branch is open on Saturdays from 10:00 to 14:00. The listing was wrong, and we are correcting it now.

Published to Google Business ProfileNext in the queue: M. K., Yandex Maps, 21 d

review #1 · C. Ö. · Google Business Profile

  1. +0.38sClassifiednegative · opening hours · English
  2. +0.41sData problemthe review contradicts TM-3084 · Hours
  3. +1.24sReply drafted32 words, in English
  4. +0.00sApprovedas drafted
  5. +0.62sPublishedGoogle Business Profile
  6. +0.71sEscalatedTM-3084 · Hours · Sat closed, should be 10:00–14:00

Sample reviews. No real customer wrote them.

Stays answered4 / 4

How it works

  • One queueOne queue how-text
  • ClassificationClassification how-text
  • Drafted repliesDrafted replies how-text
  • EscalationEscalation how-text

Publishers

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